tweakstugs.com

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Frequently Asked Questions

Tugs

Why should I use your tug toys?Ash as a puppy playing with a short fleece tug.

Because they are good quality tug toys and make playing with your dog a lot of fun! But if that's not enough...

Because I'm a dog owner that plays tug with her dogs. I care deeply about having fun with your dog and am always looking for new ways to do that! All of our tugs are hand made by either myself or local groups that need work. I out-source some of the making of tugs to visually impaired and people with disabilities - all in the USA. I'm involved in the dog world fairly deeply between dog sports, training and dog rescue. I wouldn't sell you anything I wasn't willing to use myself!

How do I wash a tug?

Throw it in the washer! You could hand wash it if you'd like but it's not necessary. It's a tug, it's built to be strong! I usually toss tugs in with my normal dog laundry.

Fleece tugs can be thrown in the dryer. Rope tugs should be hung up to dry.

What kind of warranty is there?

These are high quality, strong dog toys that are designed to help you interact with your dog in a playful way.  They should not break with normal use when you pick the appropriate size for your dog.  If you are unsatisfied with the workmanship within 30 days of purchase, please This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will arrange for either a refund or a replacement.

Shipping

How long will it take to get here? 

About a week or so. It really depends on how many you order, larger orders may take up to 10 days or so.

If I'm traveling, your order could be delayed longer but I'll post when I'm gone on the home page and will send you an email letting you know if there will be a delay.

Why are there so many shipping options? 

Because I want you to have affordable choices! The shipping data is pulled from each carrier's site and I have no control over that. After looking at a few of them, they seemed outrageous to me! I added Flat Rate shipping as another affordable alternative but kept all of the speedy options available to you. Wasn't that nice of me? ;)

Payment

Can I use a credit card? 

Absolutely! The cart will automatically take you to PayPal but there's a link to use your credit card even if you don't have an account.

Click on the Continue link to pay for your purchase without creating an account or logging in to PayPal.

Why do you only use PayPal? 

Good question, and hopefully you'll find this to be a good answer. It is because I make tug toys. I braid rope and fleece and find new ways to play with my dogs. That's it.

Huh?

I don't have a degree in computer security. I don't run databases full of credit card numbers that have never been hacked. I don't even *see* your credit card using PayPal so it's a win-win for both of us. PayPal, however, does that kind of stuff every single day and they are really, really good at it!

Trust me to make your toys. Trust PayPal to keep your information safe and secure. It really wouldn't work out nearly as well if the roles were reversed. :)

Forget this online stuff. Can I just mail you a check?

Sure thing! Choose that option at checkout and mail a check to:

Tweaks Tugs
PO Box 744
Methuen, MA 01844

As soon as I get your check, I'll ship your order!

Other Questions?

If you have questions not answered above, please let me know and I'll post them here.